Effective Date: April 4, 2025
At Copa Tours, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.copatours.net, and use our services. By accessing and using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you use our website or services, such as when you:
- Book a tour or service.
- Sign up for newsletters or promotions.
- Contact us through our website or via email.
- Register for an account or participate in surveys or feedback requests.
The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, postal address.
- Payment Information: Credit card details or payment methods (processed securely via our third-party payment processors).
- Booking Information: Details related to your tour bookings, such as travel preferences and itineraries.
- Demographic Information: Age, gender, interests, and preferences (optional).
2. How We Use Your Information
The information we collect is used to provide, improve, and personalize your experience with Copa Tours. Specifically, we use your personal information to:
- Process and confirm your bookings and reservations.
- Communicate with you about your bookings and related services.
- Respond to your inquiries and provide customer support.
- Send you newsletters, promotions, and special offers (if you have subscribed).
- Improve the functionality and user experience of our website.
- Comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We value your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted service providers, such as payment processors or travel partners, to fulfill bookings and provide necessary services. These third parties are required to handle your information with the same level of privacy and security as we do.
We may also share your information in the following circumstances:
- Legal Requirements: We may disclose your information when required to do so by law or to comply with a legal process, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and personalize content based on your preferences. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the website may not function properly without cookies.
For more information on how we use cookies, please refer to our [Cookie Policy].
6. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Copa Tours. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights and Choices
You have the right to access, correct, or delete the personal information we hold about you. If you wish to update or remove your information, please contact us at hello@copatours.net. Additionally, you can unsubscribe from our marketing communications at any time by following the unsubscribe link provided in each email.
8. Children’s Privacy
Copa Tours does not knowingly collect or solicit personal information from individuals under the age of 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Copa Tours
Email: hello@copatours.net
Website: www.copatours.net
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.